Our Privacy Policy

The privacy of your personal information is important to us. Information about our customers is a vital part of our business, and we do not believe in selling it to others.

Our site allows you to buy products, enter contests, receive discounts, and receive newsletters, emails or other promotional information from us. We use the information that we collect to fulfill your purchases and to create an enjoyable online experience.

By visiting Sugarhouse Soundworks, LLC (SugarhouseSound.rocks), you are accepting the practices described in this Privacy Policy. This Policy may change from time to time, so please check back periodically.

SugarhouseSound.rocks collects information about its visitors in order to provide you with a great shopping experience. Our primary goal in collecting this information is to fill your order, respond to your requests, communicate and improve our site.

We store any information that we receive from you. This information might include your name, billing and shipping addresses, telephone number, email address, credit card or other payment information, and product details. With this information, SugarhouseSound.rocks can fill your orders, communicate with you about your order, send promotional materials, and provide customer service.

If you enter a contest, sweepstakes, drawing or other promotion, we may provide entry information, including name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Individual Information to send you marketing or promotional materials or other communications.

We may send you emails regarding current promotions, specials and new additions to the site. You may “opt-out“, or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us, or by sending an email to [email protected].


Like many web sites, we use “cookies” to obtain certain types of information when your Web browser accesses our site. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Third Party Agents

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service (collectively these companies and individuals are called “agents“).

They have access to Individual Information needed to perform their functions, but may not use it for other purposes. For example, we must release your credit card information to the card-issuing bank to confirm payment, and release your address and telephone information to the delivery service to deliver products that you ordered. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Third-Party Sites

Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those sites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Please consult the privacy policy of each site. SugarhouseSound.rocks is not responsible for the policies or practices of third parties.

We may run promotions for merchants where you may visit the merchants’ sites. In some of those promotions, a window or frame containing the merchant’s site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant’s policies. This Policy does not apply to information that you supply to those merchants. Any information that you share with them will be used and disclosed in accordance with that merchant’s privacy policy.

On occasion, unaffiliated third parties will “frame” our site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from the SugarhouseSound.rocks site. SugarhouseSound.rocks is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.

Updating or Correcting Your Individual Information

You have the ability to access and edit the personal information that you provide to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. Consequently, you should not expect that all of your Individual Information would be completely removed from our backed-up databases.

Precautions to Protect Against Loss, Misuse, or Alteration of Your Information

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are finished using a shared computer.

Within SugarhouseSound.rocks, your information is kept on password protected, limited access servers. Wherever possible and applicable, SugarhouseSound.rocks servers reside behind a firewall that maintains controls on access to the system from both our internal network and the Internet.

Compliance with Service of Process or Law Enforcement

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of SugarhouseSound.rocks, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. If asked by law enforcement or judicial authorities to provide Individual Information to the appropriate governmental authorities, we will disclose Individual Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. SugarhouseSound.rocks fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Children’s Privacy

If you are under 18, you may use SugarhouseSound.rocks only with the assistance of a parent or guardian. We do not knowingly collect, use or disclose Individual Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed Individual Information to us, please contact us at [email protected] so that we may delete the child’s information.

Sale of the Company

SugarhouseSound.rocks reserves the right to disclose your Individual Information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.

Conditions of Use, Notices, and Revisions

If you choose to visit SugarhouseSound.rocks, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms & Conditions.

Unless otherwise stated, our current Policy applies to all information that we have about you and your account. If SugarhouseSound.rocks makes changes to any terms or conditions of this Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately when posted on SugarhouseSound.rocks. We stand behind the promises we make, however, and will never materially change our Privacy Policy to make them less protective of customer information collected in the past without the consent of affected customers.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at [email protected].

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